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Select the Device Type, Device Model, and Firmware Version.Click Add Rule to add a new rule, or click an existing rule to edit it.Access the firmware update rules setting at the site or account level.How to add or edit a firmware update rule In the Desk Phone section, click Manage next to Firmware Update Rules.Click the name of the site you want to edit.In the navigation menu, click Phone System Management then Company Info.You can access firmware update rules at the site (if you enabled multiple sites) or account level. How to access the firmware update rules setting This column can be toggled on or toggled off. When viewing the device list, click the gear icon and select Firmware Version to add a column that contains the firmware version. Dashes are displayed if the device isn't provisioned or doesn’t support firmware version sharing. You can view the firmware version that provisioned devices are running by viewing the list of desk phones / ATAs (unassigned or assigned) or common area phones. How to view firmware provisioned for devices If you don't see a certain device when adding a rule, it isn't supported. Not all Poly and Yealink devices support firmware update rules.When you have a rule that is set to 3 or more versions behind, you will see a warning in the web portal asking you to update the rule. Adding a firmware update rule will only allow you to keep the firmware version up to 2 versions behind the latest supported firmware version.Prerequisites for setting up firmware update rules How to add or edit a firmware update rule.How to access the firmware update rules setting.Note: Make sure to review our firmware update guidelines before changing firmware update rules. This allows you to keep specific device models up to 2 versions behind the latest supported firmware version. If you don't want devices to be automatically upgraded, you can set rules for the firmware version allowed on devices. By default, provisioned Cisco, Yealink and Poly devices will automatically upgrade to the latest supported firmware version.
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